Frequently Asked Questions
You’ll find answers to our most frequently asked questions to get you started and simplify your parenting journey.
Diapers
The diapers aren't just cute, our diapers are designed with a simple purpose: to simplify your parenting journey. We've sourced the latest high-performance, premium, skin-loving materials and clean ingredients available on the market. The result is an ultra-soft, hypoallergenic diaper that's gentle on your baby's delicate skin to help prevent diaper rashes.
Our diapers feature a powerful absorbent core that locks in moisture and minimizes the chance of leaks or messy blowouts—90% of customers who provided feedback reported experiencing fewer leaks and blowouts. In our lab testing (Size 5), each diaper held over 40+ fl oz of liquid, keeping your baby dry and comfortable for longer stretches—even through the night.
Every product undergoes rigorous testing and certification processes from independent third-party organizations including FDA, SGS, and CPSC. We also listen closely to customer feedback to continuously improve our product quality.
For more details, visit our Safety & Certification page to find out what sets us apart.
The quantity varies by size to match your baby's changing needs. As babies grow, they typically soil diapers less frequently, requiring fewer diapers—though each diaper uses more material.
Here's a quick breakdown:
Size NB ( <11 lbs ): 216 diapers
Size 1 ( 8-17 lbs ): 216 diapers
Size 2 ( 13-22 lbs ): 192 diapers
Size 3 ( 19-30 lbs ): 168 diapers
Size 4 ( 26+ lbs ): 144 diapers
Size 5 ( 33+ lbs ): 120 diapers
Still unsure? Visit our Sizing Guide for more details.
Our diaper boxes are designed to keep your little one comfortable for approximately one month, though this depends on your baby's age and changing routine. We recommend 5-8 diaper changes per day for optimal comfort and skin health.
We understand that growth spurts happen! Enjoy the flexibility to adjust your delivery schedule based on your needs. Simply log into your Account page or email us at hello@alppibaby.com—we're happy to help.
Our diapers are designed with care in the US and manufactured responsibly in China. We thoughtfully selected our manufacturing partners for their industry-leading quality and standards. They produce products for many globally recognized brands, are certified with ISO standards, and align with our non-toxic, clean core values.
We take pride in our non-toxic values. Our diapers are free from harmful chemicals and irritants—no fragrances, lotions, latex, rubber, dyes, alcohol, heavy metals, parabens, phthalates, pesticides, chlorine bleaching, VOCs, or optical brighteners.
Here are what they are made of,
Absorbent Core: Totally Chlorine Free (TCF) super absorbent core with Sodium Polyacrylate (SAP)
Topsheet & Backsheet: Polyester & Polypropylene
Soft Cover: Breathable Non-woven fabrics
Seams & Joints: Solvent-free Adhesives
Fasteners & Leg Cuffs: Elastic Tapes & Polypropylene
Wetness Indicator: pH-Sensitive Strip
Prints: Safe and Non-sensitizing inks
While some brands market diapers as recyclable or compostable, the reality is that no fully recyclable or biodegradable diapers currently exist on the market. We've thoroughly evaluated all available materials.
Our diapers are not fully recyclable or biodegradable. However, we select eco-friendly and biodegradable materials for certain components and maintain clean manufacturing processes as part of our commitment to sustainable development—a core value guiding our current and future product development.
Therefore, please dispose of diapers responsibly in a trash or designated diaper bin.
We've sourced the latest high-performance, premium materials and clean ingredients available to provide comfort for babies and peace of mind for parents. Combined with the convenience of direct-to-door delivery, we offer fair, competitive pricing compared to other premium brands on the market.
Yes. We've included a pH-sensitive wetness indicator that turns blue when wet or soiled, allowing you to quickly and reliably know when it's time for a change.
Our diapers are designed with a high-waist to provide a snug, comfortable fit that helps prevent blowouts. This design may make them appear larger than other brands.
For sizing assistance, please visit our Sizing Guide.
Creating a bulky diaper is easy—creating a thin, breathable, highly absorbent diaper is the real challenge. Imagine wearing a thick sanitary pad for hours: bacteria and germs thrive in that environment.
Babies wear diapers day and night for at least 18 months, making breathability essential for their delicate skin. By allowing air to circulate, our breathable diapers help prevent rashes and keep your baby's skin dry, healthy, and comfortable all day long.
Using the latest high-performance materials, we've achieved a diaper that is 60% thinner than conventional diapers while maintaining superior softness and absorbency—holding over 40+ fl oz of liquid (tested with Size 5) to keep your baby dry through the night.
Our diapers feature one-of-a-kind Soft Hook Tabs designed for a secure, adjustable fit without causing chafing or abrasion during changes. These tabs are engineered to be strong enough to hold 8 pounds—equivalent to a full Newborn monthly box.
For guidance on proper tab placement and sizing, please refer to our Sizing Guide.
To keep your baby comfortable and prevent rashes, we recommend changing diapers as soon as they become soiled. Our wetness indicator provides a clear signal from yellow to blue when it's time for a change. Most families find 5-8 diaper changes per day maintains healthy, comfortable skin.
Absolutely! Our diapers and pants are designed for both day and night use. With advanced blowout protection and our superior absorbent core, they keep your baby fresh and dry throughout the night—helping everyone enjoy more comfortable, uninterrupted sleep.
Our diapers are intended for single use only. Once soiled, they should be disposed of promptly.
Yes. Alppi diapers are specifically designed for delicate skin, including babies prone to eczema or sensitivity. They are free from all common triggers: fragrances, lotions, latex, rubber, dyes, alcohol, heavy metals, parabens, phthalates, pesticides, chlorine bleaching, VOCs, and optical brighteners.
Every diaper is dermatologist-tested, hypoallergenic, and third-party lab certified. Many parents reported that after switching to Alppi, their babies are relieved and free from diaper rashes.
Visit our Safety & Certifications page for more details.
Wipes
We're one of the few brands in the US offering dry wipes. Why dry wipes? During our research and development, we discovered that moist wipes require preservatives to maintain shelf life and prevent mold—making "chemical-free" claims impossible. By offering dry wipes, we give parents the freedom to add any liquid or solution they prefer, avoiding unnecessary chemicals.
Our wipes are designed to fit seamlessly into every part of your day. Gentle enough for diaper changes and baby's delicate skin, yet strong and absorbent enough for so much more—from wiping down high chairs and toys to cleaning sticky hands on the go.
Parents also love them for quick touch-ups like removing makeup or freshening up after a long day. With Alppi, one pack goes a long way.
Like our diapers, our diapers are designed with care in the US and manufactured responsibly in China. We thoughtfully selected our manufacturing partners for their industry-leading quality and standards. They produce products for many globally recognized brands, are certified with ISO standards, and align with our non-toxic, clean core values.
We take pride in our non-toxic values, our wipes are free from harmful chemicals and irritants—no fragrances, lotions, latex, rubber, dyes, alcohol, heavy metals, parabens, phthalates, pesticides, chlorine bleaching, VOCs, or optical brighteners. Every batch is SGS tested and certified for safety.
Here’s what they’re simply made of:
Plant-based Fabric: 100% plastic-free, biodegradable natural fibers. FSC-certified and sustainably sourced.
Natural Glycerin: SGS lab-tested and proven non-irritating, ideal for sensitive skin.
Packaging: Hygienically sealed, recyclable film designed to maintain freshness.
Our wipes are made with 100% sustainably-sourced, plant-based, plastic-free fibers. However, actual biodegradability depends on disposal conditions and environments, which can vary significantly.
Absolutely, our wipes designed to fit seamlessly into every part of your day. As they’re gentle enough for diaper changes and baby’s delicate skin, their strength and absorbency make them perfect for so much more — from wiping down high chairs and toys to cleaning sticky hands on the go.
Parents also love them for quick touch-ups like removing makeup or freshening up after a long day. With Alppi, one pack of wipes goes a long way, giving you peace of mind that you’re always prepared for life’s little messes.
We do not recommend using wipe warmers with our dry wipes. Heat and humidity can cause wipes to dry out and burn. Store wipes in a cool, dry place in their original packaging. Additionally, we do not recommend removing wipes from their pack, or transferring them to a wipe dispenser.
Yes. When stored properly in a cool, dry place, our wipes last up to three years from their manufacture date. The expiration date is printed on each individual pack.
Sizing
Our Sizing Guide is an excellent starting point, but every baby is unique. When choosing the perfect size, consider:
- Weight
- Waist circumference
- Body type (height and build)
- Age
Our diapers and pants run true-to-size, though some families find they run slightly generous. If your baby falls between sizes on our chart, we recommend sizing up—leaks and blowouts often signal it's time for a larger size.
We have prepared for transitional periods like this during your parenting journey, our Weekly Bundles allow you to purchase smaller quantities while your baby grows.
If you're still unsure, please contact us with your baby's specifics (weight, waist circumference, body type, and age) and we'll be happy to help find the perfect fit.
For detailed fitting instructions, please visit our Sizing Guide. The diaper should fit snugly around the waist and legs without leaving marks. The rise should reach your baby's belly button, and the leg cuffs should be flipped outward.
Account , Subscriptions & Billing
Our subscription program ensures you never run out of baby essentials while saving time and money. Benefits include:
- Personalized delivery schedules
- Discounted pricing
- Free shipping
- Rewards points on every order
We'll email you 7 days before each shipment processes, giving you time to make changes. You can edit size, shipping address, billing information, frequency, delay, skip, or cancel anytime through your Account page or by emailing hello@alppibaby.com.
Yes, anytime through your Account page or by emailing hello@alppibaby.com.
Log into your Account page to:
- Update diaper size
- Switch between diapers and pants
- Adjust delivery dates
All changes apply to your next order. For additional help, email hello@alppibaby.com.
Your card will be charged when your next order processes. Depending on your selected frequency (2-6 weeks), we'll email you 7 days before each shipment.
To switch between products, simply log into your Account page or email hello@alppibaby.com.
Currently, we cannot mix sizes within a single monthly box.
However, our Weekly Bundles are perfect for families with babies transitioning between sizes—allowing you to avoid stocking up on sizes your baby may quickly outgrow.
Subscription customers: Update your shipping address in your Account page to receive deliveries at your travel destination.
Need to delay a shipment: Adjust your next shipment date in your Account page.
Visit our website, click "Log In," then "Forgot Password," and follow the prompts to reset.
Orders & Payments
You can find the details of all your orders by logging into your account.
- Login with your registered email address
- Go to "My Account"
- Purchase history will be shown immediately
We understand that mistakes happen. Unfortunately, once an order is placed, it cannot be modified through our website. However, contact hello@alppibaby.com immediately and we'll do our best to assist.
Yes! Email hello@alppibaby.com right away so we can cancel it before processing.
We accept Shop Pay, Google Pay, PayPal, and all major credit and debit cards.
Shipping & Returns
We currently ship to all 48 contiguous US states. We do not ship to PO Boxes, APO, FPO, DPO addresses, or US territories.
- Free shipping: Orders $30+ (48 contiguous states)
- Subscription orders: Always ship free
- Orders under $30 (including samples): $5.97 shipping fee
- Processing: 1-3 business days from our California warehouse
- Transit: 3-7 business days depending on location
Warehouses are closed weekends and major holidays. You'll receive tracking information via email once your order ships.
If you have any questions about your order status, please reach out to us at hello@alppibaby.com.
Our warehouse processes and ships orders within 1-3 business days. We can cancel or change the shipping address before the orders have been shipped out, but if the orders has been shipped out already, please email us at hello@alppibaby.com and we’ll do our best to help.
You can always make changes to or cancel your subscription in your Account page. We’ll also send you an email 7 days before your next shipment processes, giving you the ability to make any changes.
Visit our Tracking page or email hello@alppibaby.com.
Please email hello@alppibaby.com with your order number and photos, and we'll make it right.
We are one of the few brands that are able to accept returns for diapering products due to our thoughtful and convenient packaging.
To be eligible for return:
- Returns are accepted within 30 days of purchase
- Items must be unopened, unused, and in original packaging
- A $15 logistics & handling fee applies to returns
Not eligible for return/refund:
- Gifts and sale items
- Personal care items (wipes) for hygiene and safety reasons
If you received a size that's too large, consider keeping it—babies grow quickly and will likely fit into it soon!
To initiate a return, review our full Return & Refund Policy, then visit our Return Center.
Safety & Sustainability
Absolutely not. All Alppi products are cruelty-free and never tested on animals.
Yes. Our diapers and pants are Totally Chlorine Free (TCF), hypoallergenic, and free from latex, fragrances, lotions, and gluten.
Please refer to our safety & certification page for more details.
Yes. Every Alppi product undergoes third-party lab testing and dermatologist evaluation. All adhere to our non-toxic standards: no fragrances, lotions, latex, rubber, dyes, alcohol, heavy metals, parabens, phthalates, pesticides, chlorine bleaching, VOCs, or optical brighteners.
Please refer to our safety & certification page for more details.
Promotions & Retails
Yes! Check the announcement bar at the top of our website for current promotions. Subscription customers automatically receive 15% off every order. Sign up for our email list to be first to know about special offers.
Email hello@alppibaby.com with your order number and promo code, and we'll assist.
As a small company committed to the highest quality products, we price accordingly and use discounts thoughtfully. We invite you to join our email list for future promotions as we continue evolving our loyalty benefits.
Community Guidelines
We're grateful to have you here. At Alppi, every product and experience is thoughtfully designed with parents in mind—and our community is no exception. Whether online or in real life, we're building a space as gentle, reliable, and welcoming as the products we create.
Our mission is to foster a supportive environment where parents and caregivers can connect, share, and find encouragement on their unique journeys. To ensure everyone feels safe and respected, we ask all community members to follow these guidelines.
A Space for All Families
We believe every family deserves respect and kindness, regardless of how they are formed or structured. Parenthood looks different for everyone, and we trust families to make the best decisions for their individual needs. Here, you'll find a judgment-free space where diverse experiences are honored and celebrated.
A Positive, Empowering Environment
Parenting is a journey filled with chaos, magic, and everything in between. Our community exists to lift each other up—sharing wisdom, offering encouragement, and celebrating both the small victories and the monumental moments.
Respectful Engagement
We treat every member with care, kindness, and patience. Healthy discussions and differing perspectives are welcome, but they must always be expressed respectfully. We're here to support one another, not to critique or shame.
Inclusive Language
Our community embraces families of all backgrounds, structures, and circumstances. We ask members to use inclusive, thoughtful language that reflects this diversity and upholds the dignity of every parent and child.
To maintain a safe and supportive space, we do not tolerate:
- Hate speech or discrimination of any kind, including content that targets race, ethnicity, religion, gender, sexual orientation, disability, or family structure
- Shaming or judgmental language directed at parenting choices, including feeding methods, sleep practices, childcare decisions, or product preferences
- Harassment, bullying, or intimidation in any form
- Spamming or self-promotion without prior approval
- Misinformation about child safety or health that could harm families
When violations occur, we take appropriate action to protect our community members. Depending on the severity and frequency of the violation, responses may include:
- Content moderation: Hiding or removing comments that violate our standards
- Account restriction: Temporary or permanent blocking for repeated or extreme violations
- Post disabling: Limiting comments on specific content when necessary
We approach enforcement with care, aiming to educate while prioritizing the safety and comfort of our community.
If you experience or witness behavior that doesn't align with these guidelines, please contact us directly at hello@alppibaby.com. We take all reports seriously and will respond as promptly as possible.
Thank you for being part of the Alppi community. Together, we're creating a space where parents and caregivers can find exactly what they need—support, understanding, and a little bit of softness along the way.
Additional Support
Still have questions? We're here to help! Email hello@alppibaby.com and we'll respond promptly.
